Welcome to Total AV Care. Customer satisfaction is important to us, and we strive to provide reliable antivirus software information, support services, and digital solutions. Please read our Refund & Return Policy carefully before purchasing any product or service through https://totalavcare.site/.
Digital Products & Services
All products and services available on our website are digital in nature. Since digital products cannot be physically returned, refunds are subject to the conditions mentioned below.
Eligibility for Refunds
Customers may request a refund under the following conditions:
- Duplicate payment or accidental transaction.
- Technical issues preventing activation or usage of the purchased service.
- Service not delivered as described.
- Unauthorized transaction reported within 7 days.
Refund requests must be submitted within 7 days from the date of purchase.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase.
- Failure to cancel subscription renewal before billing.
- Issues caused by third-party software, devices, or internet connectivity.
- Partial use of services or completed support sessions.
- Violation of our Terms and Conditions.
Refund Process
To request a refund, customers must contact our support team with:
- Full Name
- Order ID or Transaction ID
- Registered Email Address
- Reason for Refund Request
After reviewing the request, eligible refunds will be processed within 7–10 business days using the original payment method.
Subscription Renewals
Certain antivirus or security services may renew automatically depending on the selected subscription plan. Customers are responsible for managing or canceling subscriptions before renewal dates.
Contact Information
For refund-related queries, please contact:
Website: https://totalavcare.site/